Privacy Policy

Legal warning

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), CIUDAD DE JOYAS S.L.U., responsible for this website, makes available to Users the present information, to define its Conditions of Use.

In addition to the contents set forth here, the specific aspects related to the protection of personal data and the privacy of the users of this website are developed in the Privacy Policy and Cookies Policy pages.

Identity of the Data Controller:

  • Company Name: CIUDAD DE JOYAS S.L.U.
  • CIF / NIF / NIE: B67809996
  • Registered Office: Avenida Nuestro Padre Jesús Cautivo 158, local 18 Las Cabezas de San Juan, Seville
  • Activity: Jewelry Distribution
  • Telephone: 605391057
  • distribucion@ciudaddejoyas.es

Purpose of the Website:

The website of CIUDAD DE JOYAS S.L.U. Its purpose is to inform clients and potential clients of its products and/or services, contact information, location, etc. In addition, where appropriate, it will also have the purpose of disclosing information related to the Controller's sector of activity.

Regulatory framework:

The activity of this website is subject to the Spanish and European legal framework, specifically to the following regulations:

  • General Data Protection Regulation (RGPD) (UE) 2016/679, which regulates the processing of personal data in the countries of the European Union.
  • Organic Law 3/2018, of December 5, on data protection and digital rights (LOPD and GDD), regional regulations (applicable to Spain), and which define and expand many of the concepts and rights present in the RGPD.
  • Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), a rule that affects those websites that, in some way, carry out economic activities through electronic means.

Conditions of Use and Responsibilities:

Any person who accesses this website assumes the role of user, committing to rigorous compliance with the conditions set forth herein, as well as any other legal provision that may be applicable. CIUDAD DE JOYAS S.L.U. will not be responsible for any damages, whether to itself or third parties, caused by the use of this website by the user.

CIUDAD DE JOYAS S.L.U. provides access to articles, information, services, and data owned by it or third parties, prepared for purely informative or informative purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, therefore that its content should not necessarily be applied by the user to specific cases. The content of this website, therefore, cannot be considered, in any case, a substitute for legal advice.

CIUDAD DE JOYAS S.L.U. reserves the right to modify any type of information that may appear on the website, at any time and without prior notice, without any obligation to notify or inform users of said obligations, publication on this site being understood as sufficient. Web.

This website has been reviewed and tested to ensure that it functions correctly on an uninterrupted basis. However, CIUDAD DE JOYAS S.L.U. does not rule out the possibility that there may be certain programming errors, lack of specific availability (for example, server crashes, or maintenance thereof) or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access impossible. temporary to the website. Likewise, CIUDAD DE JOYAS S.L.U. cannot guarantee the uninterrupted or completely error-free operation of this website, nor is it responsible for viruses that originate from a telematic transmission infiltrated by third parties generated to obtain negative results for a computer system.

The user agrees not to use this website, or the services or products offered on it, to carry out activities contrary to the law, public order, or these conditions of use. Therefore, CIUDAD DE JOYAS S.L.U. is not responsible for the information and content stored, by way of example but not limited to, in forums, chats, blog generators, comments, social networks, or any other means that allow third parties to publish content.

However, and in compliance with the provisions of Art. 11 and 16 of the LSSI-CE, CIUDAD DE JOYAS S.L.U. is made available to all users, authorities, and security forces, and actively collaborating in the withdrawal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third-party rights, or the morality and public order. If a user considers that there is any content on the website that could be susceptible to this classification, please notify our staff immediately.

CIUDAD DE JOYAS S.L.U. reserves the right to deny or withdraw access to the website without prior warning, at its request or that of a third party, to those users who fail to comply with our Conditions of Use.

Intellectual property:

The website, including its programming, editing, compilation, and other elements necessary for its operation, the designs, logos, text, and/or graphics are the property of CIUDAD DE JOYAS S.L.U.or, where applicable, has a license or express authorization from of the authors.

All contents of the website are duly protected by intellectual and industrial property regulations (articles 8 and 32.1, second paragraph, of the Intellectual Property Law), as well as registered in the corresponding public registries, and reproduction is not permitted. and/or publication, total or partial, of the website, nor its computer processing, distribution, dissemination, modification, or transformation, without its prior written permission. The CIUDAD DE JOYAS S.L.U. will ensure compliance with the previous conditions, as well as the proper use of the contents presented on its web pages, exercising all civil and criminal actions that correspond to it in the case of infringement or non-compliance with these rights by the user

The designs, logos, text, and/or graphics other than CIUDAD DE JOYAS S.L.U.and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that.

Third party links:

CIUDAD DE JOYAS S.L.U. may make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and/or services of said linked pages, nor do we assume any type of responsibility for them, nor for the information contained therein, nor for their veracity or legality, nor for any effects that may arise.

In any case, CIUDAD DE JOYAS S.L.U. states that it will immediately remove any content that could contravene national or international legislation, morality or public order, proceeding to immediately remove the redirection to said website, informing the competent authorities of the content in question.

Returns and exchanges

In our customer service department we have after-sales service to solve any problem with our items or shipments. If for any reason you are not completely satisfied with your purchase, you have a maximum period of 30 days, from the date of delivery of the item. If you request a return within the first 14 days, you can opt for a refund of the cost of the item. If you request a return after the 14th, you will not have the option of a refund, but you will be able to exchange it for another piece, discounting the value of the initial piece.

ARTICLE 45, EXCEPTIONS TO THE RIGHT OF WITHDRAWAL. Returns of the following products will not be accepted, as established by Law 47/2002 of December 19, reforming Law 7/1996, of January 15, on the regulation of retail trade, for transportation to the Spanish legal system. of Directive 97/7/EC, on distance contracts, and for the adaptation of the Law to various community directives:

a) Products subject to fluctuations in financial market coefficients that the seller cannot control. (GOLD Articles)..

b) Products made in accordance with the consumer's specifications or clearly personalized, specifically assembled according to the design specified in a configuration, or that, due to their nature, cannot be returned or may deteriorate or expire quickly. Exchanges or returns of engraved, personalized items or special number orders will not be accepted.

*We except return deadlines, on specific dates such as Christmas in which the days will be extended, communicating it in advance on our website. The return in this case will be made for another product or for a coupon with the same amount to be exchanged at any time, as long as the returned item is in perfect condition.

To exchange or return the item, you can do so by calling 605391057 or requesting it through the online store.

You can process the return by sending the item to our facilities through the agency you choose, with the customer paying the costs. Or choose the option of collecting the package at the address you indicate, the customer being responsible for the costs, which will be deducted from the amount of the item when the refund is made (5 euros for collection).

To process the exchange or return, you will have to send us the product and its accessories in perfect condition and in its original packaging, including the purchase receipt, guarantees, labels and instructions if you have them.

It is very important that exchange or return items are perfectly packaged. In case of damage caused by inappropriate packaging, we will not accept returns.

Once we receive the merchandise in our warehouses and check its condition, the owner will accept the return of the item by proceeding with one of the options mentioned above. We will use the same payment procedure chosen by the customer when making the purchase.

User Obligations

The user must respect at all times the terms and conditions established in this legal notice. Expressly, the user states that they will use the portal diligently and assuming any responsibility that may arise from non-compliance with the rules.

The user undertakes, in those cases where data or information is requested, not to falsify his or her identity by impersonating any other person. The user accepts that the use of the Portal will be carried out for strictly personal, private and particular purposes. The user may not use the portal for activities contrary to the law, morality and public order, as well as for prohibited purposes or that violate or injure the rights of third parties. Likewise, the dissemination, storage and/or management of data or content that infringes the rights of third parties or any regulations regulating intellectual or industrial property rights is prohibited.

Likewise, the user may not use the portal to transmit, store, disclose, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or harm the operation of any program or equipment. computer or telecommunications.

The user undertakes to indemnify and hold the portal harmless for any damage, loss, sanction, fine, penalty or compensation that the portal has to face.

Warranty

In the event of a defective product, the company will proceed as appropriate to repair, replace, reduce the price or resolve the purchase, procedures that will be free of charge for the consumer. The owner is responsible for any lack of conformity that appears within a period of SEVEN days from delivery.

Payment conditions

The customer declares that he has full capacity to make the purchase. Payment will be made through the secure Redsys payment platform, paypal, bizum, direct debit or bank transfer.

Applicable Law and Jurisdiction:

The relationship between Controller and user is governed in each and every one of its extremes by Spanish law, to which both parties expressly submit. The language of writing and interpretation of this legal notice is Spanish. For the resolution of all disputes or issues related to this website or the activities carried out on it, CIUDAD DE JOYAS S.L.U. and user agree to submit to the Courts and Tribunals of the user's domicile.